Privacy Policy

1. Introduction

Utility Concepts Business Solutions Ltd ("UCBS", "we", "us", "our") is committed to protecting your privacy and being transparent about how we collect, use, store, and protect personal data.

This Privacy Policy explains how we handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last updated: January 2026.

2. About Us

Utility Concepts Business Solutions Ltd provides business support and cost-saving services to UK businesses. We review business requirements and may introduce customers to third-party providers for services such as utilities, funding, telecoms, payments, waste, water, and digital services.

For data protection purposes, UCBS may act as a data controller for personal data submitted through this website or provided directly to us.

3. Information We Collect

We may collect personal and business information including:

• Name and business name
• Email address and telephone number
• Business requirements and enquiry details
• Information you provide through our contact forms, emails, calls, or other communications

4. How We Use Your Information

We use your information to:

• Respond to your enquiry
• Assess your business requirements
• Prepare business cost reviews
• Introduce you to relevant third-party providers where appropriate
• Maintain internal records
• Comply with legal, regulatory, and administrative obligations

5. Lawful Basis for Processing

We process personal data where we have a lawful basis to do so under UK GDPR, including where processing is necessary to respond to your enquiry, take steps at your request, pursue our legitimate business interests, or comply with legal obligations.

6. Data Sharing

We may share relevant information with trusted third-party providers only where necessary to respond to your enquiry or make an introduction requested by you.

We do not sell your personal data.

7. Data Protection & Security

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.

We are ICO registered and handle personal data in line with our obligations as a UK data controller.

8. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, and complying with legal or regulatory obligations.

9. Your Data Rights

Under UK GDPR, you may have the right to:

You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

10. Contact Us

Utility Concepts Business Solutions Ltd, 12 Scotchwell View, Haverfordwest, Wales, SA61 2RE

Email: info@ucbsltd.co.uk | Telephone: +44 (0) 1437 957009